Customer Service Representative Specialist Neuhausen am Rheinfall Full-time

Job Description

The role of a customer service representative is to act as a central information hub, bridging communication between various departments such as sales, technical, planning, production, logistics, and finance. The main goal is to deliver exceptional service to customers, addressing their inquiries, resolving concerns effectively, and ensuring overall satisfaction. The job involves issuing quotes, entering orders, overseeing transport logistics, invoicing, responding to emails, and various other interesting tasks. Responsibilities include managing after-sales services and maintaining accurate records within various systems.

Responsiblities

The position requires the preparation of customer quotations with the sales and technical teams’ assistance. Tasks include clarifying product details, quantities, and delivery dates with customers and sales representatives, entering and confirming orders, tracking orders diligently, and working with planning teams to align delivery dates. The role involves close coordination with finance to monitor payments and manage inventory efficiently. A strong understanding of logistics, order requirements, and schedule changes is crucial. Responsibilities also include coordinating shipping requirements, updating records, managing dispatches, and preparing export documentation for customs clearance. Responding to customer inquiries promptly and providing satisfactory solutions to issues is key. Furthermore, ensuring data accuracy in systems, entering approved pricelists in SAP, adhering to business rules, and performing timely SOX testing procedures are necessary. The role involves tracking overdue payments, ensuring correct records of dispatch dates, preparing export documents for intercompany shipments, monitoring goods receipt from production sites abroad, handling claims, and providing backup for colleagues in different regions.

Required Qualifications

Candidates should have professional experience in customer service or a related field. Competence in Microsoft Office applications is required, and knowledge of the SAP ERP system would be advantageous. Fluency in English is essential for this role.

Offer

The position offers a supportive team environment with opportunities for professional development. The role provides experience working across multiple departments and regions, enhancing skills in customer service, logistics, and project management.

SwissVia

Attractive Benefits for Our Applicants:

We provide comprehensive support for your career move to and within Switzerland, offering:

  • Extensive Network: Benefit from privileged access to hiring managers and exclusive job opportunities.
  • Interview Coaching: Personalized preparation to help you shine in interviews with confidence.
  • Support with Application Documents: Assistance in creating professional motivation letters and CVs.
  • Relocation and Housing Assistance: Help in finding a new home and managing all aspects of your move.
  • Qualification Recognition: Expert guidance in getting your professional qualifications recognized.
  • Free Relocation Services: Professional help with taxes, insurance, bank accounts, customs, schools, and more.

With us by your side, you can step confidently into your new professional and personal future in Switzerland!

Place of Work

Str 

Neuhausen am Rheinfall 

8212 

SH

Switzerland

Workload

Full-time 100%

Categories

Recruiter

SwissVia – Neuhausen am Rheinfall

published:

2026-06-02

valid through:

2026-08-02
Apply now

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SwissVia: Your SECO-Certified Recruitment Partner in Switzerland

SwissVia connects skilled professionals with attractive job opportunities across the German-speaking region of Switzerland.

We support candidates through every step of their journey, from navigating administrative processes like housing searches, tax guidance, and health insurance to ensuring a smooth transition into their new roles and homes.

Thanks to our extensive network of reputable employers and strong relationships with companies across various industries, we give you a significant advantage in the Swiss job market. Let us help you start your next chapter in Switzerland with confidence!

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