Customer Success Specialist Zürich 100%
Job Description
Join a dynamic team and contribute to the innovative development of solutions designed to streamline customer interactions. This role focuses on ownership of customer accounts from onboarding through to relationship management, ensuring a consistently excellent customer experience.
Responsiblities
Guide customers through onboarding including setup and configuration; own and manage customer accounts, building strong relationships; identify opportunities for growth and collaborate with sales for upselling; deliver tailored training sessions and communicate effectively in English and German; provide hands-on support and troubleshoot issues; collaborate with internal teams for resolution; support the team with product expertise; prioritize tasks based on strategic value and impact.
Required Qualifications
An individual who enjoys building relationships and has proven experience in customer success, preferably in a SaaS environment; strong background in information technology; excellent communication skills in German and English; ability to explain technical concepts simply; adept at managing multiple accounts and priorities effectively.
Offer
Join an international and collaborative work environment; enjoy a diverse role with high autonomy; be part of a supportive culture where ideas matter; excellent opportunities for personal and professional growth; participate in regular team events and possibly work from another office as part of an exchange program.
SwissVia
Attractive Benefits for Our Applicants:
We provide comprehensive support for your career move to and within Switzerland, offering:
- Extensive Network: Benefit from privileged access to hiring managers and exclusive job opportunities.
- Interview Coaching: Personalized preparation to help you shine in interviews with confidence.
- Support with Application Documents: Assistance in creating professional motivation letters and CVs.
- Relocation and Housing Assistance: Help in finding a new home and managing all aspects of your move.
- Qualification Recognition: Expert guidance in getting your professional qualifications recognized.
- Free Relocation Services: Professional help with taxes, insurance, bank accounts, customs, schools, and more.
With us by your side, you can step confidently into your new professional and personal future in Switzerland!
Place of Work
Str
Zürich
8005
ZH
Switzerland
Workload
Full-time 100%
Categories
Recruiter

SwissVia – Zürich
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